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Technical Services Consultant

Corporate Profile

Regent Education is the leading Software-as-a-Service provider of independent, highly automated financial aid management software solutions supporting diverse enrollment models for higher education institutions in the U.S. Backed by leading ed-tech venture investors, Regent’s web-based, easy-to-use solutions interoperate with established student information systems to provide institutions with improved efficiencies, fewer errors, new program growth opportunities, and enhanced financial aid services for students.
 
While we have more than 30 years' experience helping schools, we consider ourselves a progressive company, always understanding how the market is evolving and bringing new, innovative solutions to our client partners.  
 
Regent’s management solutions are designed and built by and for members of the financial-aid and enrollment-management communities to enable institutions to better craft and execute financial aid, grow their programs, manage enrollments, and offer financial aid counseling strategies.  Regent’s solutions are deployed at 20% of the top 50 online institutions in the country, powering more than $2.5BB in highly automated financial aid disbursements annually.  Regent Education is Salesforce’s only ISV partner in U.S. Higher Education. 

The Role 

As a Technical Services Consultant (“TSC”), you will play a critical role in supporting the successful implementation of our SaaS products.  You will function as the integration subject matter expert, working under the guidance of the Technical Services Lead (“TS Lead”), to collaborate closely with the Delivery Services Organization and directly engage with clients to ensure seamless project delivery.  This client-facing role requires a blend of technical proficiency and communication skills, as you will lead meetings, troubleshoot issues, and provide expert guidance on various integration methods and data migration/conversion strategies.  Additionally, the TSC will support production clients by offering technical services and may take on development tasks (as needed). 
  
This position is remote (work from home), with a minimal travel requirement. 

Responsibilities 

  • Lead/manage connectivity and access efforts throughout an implementation project (reference: Allowed Listing [whitelisting]; SSO (SAML 2.0); and credentialing for SFTP, VPN, and Database)
  • Lead requirements and technical discussions in front of clients, including technical specifications, business process review and impact, ETL process, and solution design 
  • Provide technical guidance and support to staff and clients, serving as a technical liaison to clearly facilitate and translate specifications between business and technical staff
  • Conduct review and analysis for validity and quality on data provided via integrations 
  • Communicate clearly to TS Lead and/or Project Manager surrounding prioritization, capacity, status reports, and blockers
  • Learn and know Regent’s offerings and functionality
  • Support Regent’s product troubleshooting and issue triage
  • Provide technical services to Product Management/Client Support (as needed)
  • Complete assigned development tasks (as needed)
  • Perform other related duties as assigned to meet the ongoing needs of the organization

Professional Requirements 

  • BS in Computer Science/Engineering or relevant work experience
  • Significant client technical consulting experience, including analysis, design, and support of integrations and/or software 
  • Experience in the Higher Education industry, preferably Financial Aid Office experience and knowledge
  • Excellent verbal and written communication skills
  • Experience with a broad range of technology and platforms, with a proven ability to quickly learn and adapt to new frameworks, platforms, systems, and technologies
  • Experience with B2B data integrations, including ETL and Web Services
  • Experience leading discussions with both business and technical staff to analyze and determine solution design, processes, and requirements 
  • Experience working collaboratively to whiteboard solutions in front of a group
  • Strong analysis, problem solving, and critical dynamic thinking skills  
  • Working experience with: SQL, SQL Server, XML, schemas, relational database, Atlassian Jira/Confluence, and Microsoft SharePoint/Teams/Word/Excel (Nice to have: JavaScript, Form Building, VTL, Bitbucket, Azure Data Factory)
Our Culture

At Regent Education, we partner with higher education to unlock financial resources for aspiring students.  We focus on alignment with our university partners’ values and goals, and we celebrate the outcomes that our platform enables for their students.

We are a venture-backed SaaS company that has championed (both pre- and post-Covid) a remote-friendly AND efficient distributed team culture and capabilities.

No job is too big or too small for anyone in the company.  It is a team approach, and all levels of the organization work together.

Collectively, our professionals have hundreds of years of experience in financial aid and higher-education-enterprise-system development and deployment.

We provide comprehensive benefits, including but not limited to, medical, dental, vision, LTD, STD, AD&D, and Life insurances as well as a 401k match and FSA/HSA options.

Regent Education is an equal opportunity employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

If interested, please email your resume with salary requirements to careers@regenteducation.com.

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