New capability gives students ability to securely submit and retrieve documents
Frederick, MD – Regent Education, the leading provider of financial aid management Software-as-a-Service (SaaS) solutions for higher education institutions, today announced the first-ever eExchange process as a fully integrated part of the Regent Student Self Service Portal. The enhancements will be offered at no additional charge as part of the Regent Enterprise solution.
Regent’s new eExchange feature allows students to instantly and securely upload copies of tax returns and other required documents via the student portal for the financial aid office. The portal instantly confirms to the student that the documents are received eliminating the need for follow-up calls to the financial aid office. Previously, students had to hand-deliver, mail or fax copies of tax returns and other documents to the financial aid office.
“The updates we have made to our Student Self-Service Portal will allow financial aid administrators to respond faster to students’ needs and dramatically reduce the stress for the student associated with applying for aid,” said Leonard Gude, Regent’s Vice President of Financial Aid. “The institution can now increase effectiveness of lead conversion and optimize enrollments. They can also begin offering award letters earlier, making them more competitive and extremely responsive to students’ needs.”
The uploaded documents go directly into the Regent Enterprise Financial Aid Management solution, giving the school the ability to immediately review and confirm the information is correct. If any documents are incomplete or not signed, the school can electronically return the document(s) to the student for download via the student portal.